Martin's Brugge

When we arrived we was made to feel very welcome, The staff were very pleasant and the check in was quick and efficient.The hotel itself was very clean and fresh the room was bright and beautifully decorated with soft colour scheme and the exposed support beams were a nice touch. The bed was very comfortable and the bathroom done to a high standard modern and clean.Upon check out there was a misunderstanding as regards to the room I booked and the room we was given was actually a considerable amount more expensive.The reception manager Susanne dealt with this very professional and thankfully realised the confusion on both sides.I can’t thank her enough for the way she handled the situation and would like to think the hotel hold her in high regard as we would certainly stay in the hotel when we visit in the near future.

Location is great, the breakfast had good and diverse options. I also liked there was a Starbucks coffee machine in the lobby. I kind of liked that there is no minibar in the room and instead there is a small 'shop' in the lobby. However the prices are a bit high (almost 4€ for a 0.5l bottle of water). It was great to see they use wooden key cards to limit the plastic. It was also very well isolated so no sounds form the hotel or street disturbed my sleep.

Location is a few steps away from the main square and shopping areas. So many eateries in the area too. Location is close to all "must sees". Staff are extremely helpful and could not do enough to help. Breakfast was exdepyional. So much choice. Lots of fruit, pastries and hot food. It was well stocked and staff ensured tables were cleared quickly. Cleanliness was good. Beds comfortable. Towels, although a little small, clean and soft. Bedrooms sparse but enogh space to store a weekend case and clothes.

Let’s start with the location because it’s excellent. The hotel is located directly behind the Belfry of Bruges and therefore in the heart of the old town. The hotel lobby is spacious, clean and modern and has a mini market and Starbucks coffee machine. Entrance to the parking garage is there as well. Rooms are ok. Everything you need is there. Beds are ok as well but the mattress a bit too firm. But that’s a personal opinion of course. We had a room on the front of the hotel looking over the street and the back of the Belfry. Nice but noisy. Staff is friendly and helpful. Parking garage is located beneath the hotel. It’s not big but even with a larger car relatively easy to get in and park.

Decent hotel in a really good location. Very basic facilities and rooms (not even a kettle in the room for example). The beds were okay. The double was 2 beds pushed together rather than one big bed. The location though is amazing so that was perfect for going around the town and exploring. Nice staff, clean rooms. Parking garage is a 5 minute walk if you choose not to park at the hotel.